General Info
About
What is HelpKit?
Find out what HelpKit is and how it will help your company
Why do I need a knowledge base?
Learn about why a knowledge base is essential for your company
How to add multiple knowledge bases under one HelpKit account
Learn how to add and manage multiple projects conveniently with one account
Team Management
How to add team members to your HelpKit project
Learn about HelpKit’s team membership feature
How can I change admin ownership of my project?
Learn how to transfer the admin of an account to a different user
Payment
How can I view my payment invoices?
Find out how you can view your invoice receipts
How do I add a VAT number?
Learn how you can add a VAT for your company for tax exemption
How does the free 7 day trial work?
There’s zero cost to get in the product and set things up with our 7 day trial.
Does HelpKit work with Notion's free tier?
HelpKit works perfectly fine with Notion's free tier
What payment methods do you accept?
Find out about the variety of payment methods we accept
How to update my current payment method?
Learn how to update your credit card information for your billing
Why is my knowledge base paused?
If you received an email about a failed payment or paused knowledge base, learn how to update your payment method and restore access immediately.
How to redeem a coupon code?
Learn how you can redeem your HelpKit coupon code
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