Managing your knowledge base is better with a team. Learn how to add and manage team members in your HelpKit project.
Adding New Team Members
- Go to Project Settings
- Click on the
Manage Team Memberstab
- Enter the team member's email address
- Assign their role (see below)
- Send the invitation
Your team member will receive an email with instructions to join the project.
Understanding Team Roles
HelpKit offers three distinct roles to help you manage access levels:
Viewer
- View knowledge base insights
- Sync articles
- Perfect for team members who need to reference content and learn about your help center usage
Editor
- View knowledge base insights
- Sync articles
- Manage non-critical project settings like look & design and integrations
- Cannot access billing or team management
Admin
- Full project control
- Manage team members
- Handle billing
- Change all project settings
- Limited to the project creator – there can only be one project admin at a given time
Want to change ownership? Please note there can only be one admin per project. In case you want to change the ownership/admin of your project please reach out to support and we help you out. Check out this article for more details on how to change ownership.
Managing Existing Members
As an admin In the Manage Team Members tab, you can:
- View all team members
- Change member roles
- Remove team members
- See pending invitations
Need help? Contact our support team, and we'll guide you through the process!
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