Changing account ownership of your project in HelpKit is simple, but because it involves sensitive information, our support team handles it manually. Here's how to get it done:
Steps to Transfer Ownership
- New Owner Account Setup:
Ensure the new owner has an account on HelpKit. They just need to sign up and confirm their email—no need to go through the onboarding process again.
- Prepare Information:
Have the following details ready:
- Old Email Address: The current account owner's email.
- New Email Address: The new owner's email.
- Contact Support:
Email our support team at support@helpkit.so with the old and new email addresses.
- We'll Handle the Rest:
Our team will verify the details and complete the transfer. You'll get a confirmation once it's done.
Quick Tips
- Single Admin Rule: Each project can have multiple team members but only one admin.
- Security First: We handle transfers manually to keep your data secure.
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