Suggested articles are a great way to surface specific articles for your customers when they visit your main page or widget.
In order to display suggested articles you have to perform one task within Notion and one within your HelpKit dashboard:
In Notion:
- Select your desired article
- Toggle the
Suggestedcheckbox
- Don't forget to sync (see at the very bottom)
Please note that your article must be published to show up in your suggested articles.
In Dashboard:
🎛️ Displaying suggested articles on widget
- Navigate to
Settings
- Click on
Widget
- Toggle the
Show Suggested Articlesbutton
- Hit the
Savebutton
🖥️ Displaying suggested articles on main page
- Navigate to
Settings
- Click on
Look & Data
- Toggle the
Show Suggested Articlesbutton
- Hit the
Savebutton
Don't forget to sync your knowledge base
In order to serve your customers the fastest knowledge base on earth 🌍 we cache most of the Notion data. This means that you have to press the 🔁 Sync now button in your admin dashboard whenever you change the structure of your knowledge base.
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