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⭐ Displaying suggested articles

Learn how to surface specific articles to customers when they view the main page or widget

Suggested articles are a great way to surface specific articles for your customers when they visit your main page or widget.

 

In order to display suggested articles you have to perform one task within Notion and one within your HelpKit dashboard:

 

 

In Notion:

  1. Select your desired article
  1. Toggle the Suggested checkbox
  1. Don't forget to sync (see at the very bottom)
    1. Notion image

      Please note that your article must be published to show up in your suggested articles.

 

In Dashboard:

🎛️ Displaying suggested articles on widget

  1. Navigate to Settings
  1. Click on Widget
  1. Toggle the Show Suggested Articles button
  1. Hit the Save button
    1. Notion image
 

🖥️ Displaying suggested articles on main page

  1. Navigate to Settings
  1. Click on Look & Data
  1. Toggle the Show Suggested Articles button
  1. Hit the Save button
    1. Notion image
 
Don't forget to sync your knowledge base

In order to serve your customers the fastest knowledge base on earth 🌍 we cache most of the Notion data. This means that you have to press the 🔁 Sync now button in your admin dashboard whenever you change the structure of your knowledge base.

Notion image
 
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