Connecting your Notion page – HelpKit

HelpKit works by using one of our pre-defined Notion templates which consist out of multiple Notion databases. It then syncs the content from Notion to our proprietary system and turns it into fully responsive and fast website & embeddable widget.

Connecting Notion to HelpKit is super easy. In this article we cover:

🚀 How to connect Notion for the first time including how to solve common syncing issues

🔁 How to change an existing Notion Knowledge Base

🚀 How to connect Notion for the first time

Watch this quick explainer video to learn how to get connected quickly and fixing the most common issues ↓

1. Duplicate our Notion template

To fast track your onboarding we suggest you to duplicate our 👉 predefined Notion template into your own Notion workspace and give it a cool name.

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Please make sure you are logged in with Notion before you duplicate. Otherwise, you might end up with a blank loading screen. 🕰️ It sometimes can take a bit of time for the duplication process - please be patient.

2. Copy your Notion Page link

Next, copy the shareable link of your root page. Published to web should be enabled.

In your Notion workspace:

On your root page hover over the very top of your Notion page

Click on the Share button

Click on the Publish tab and click the blue Publish to web button

Click the Copy icon next to the site link

📽 How to make your page public:

3. Paste your Notion Page Link

Last but not least, paste the Notion page URL from your clipboard into the according field. Wait a few seconds until HelpKit fetched your page and displays the green checkmark.

After the onboarding setup is finished - feel free to jump into your Notion template and adjust it with your own help content.

🤯 Have issues connecting your Notion page?

Watch this quick explainer video to learn how to get connected quickly and fixing the most common issues.

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Note: It is important that all your pages are set to public. Notion automatically does this for all your pages once you set it up with the root page. There is nothing extra for you to do, just keep this in mind.

🔁 How to change an existing Notion Knowledge Base

Let’s see how you can change an existing Notion page from the settings dashboard.

In Notion:

Follow the same steps as above for your new Notion page.

In Dashboard:

Navigate to Settings

Click on General

Toggle the 🔒 Edit button

Paste your new Notion page url and wait for verification

Hit the Save button

🤔 Can I use the template without “Share to web”

You are probably asking that question because you don't want to enable external users to see your Notion shared knowledge base. First of all, no worries. Notion generates a very long and random url for your site and it is practically impossible for users to accidentally stumble on it. We recommend to leave the Search engine indexing ticked off so that it gets not listed on search engines such as Google or Bing.

Leave all the fields unchecked except the “Share to web” one

In the future HelpKit will be integrated more deeply with Notion so that we don’t have to use this approach anymore.

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Don't forget to sync your knowledge base

In order to serve your customers the fastest knowledge base on earth 🌍 we cache most of the Notion data. This means that you have to press the 🔁 Sync now button in your admin dashboard whenever you change the structure of your knowledge base.

👉 Learn more