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⭐ Displaying suggested articles

Learn how to surface specific articles to customers when they view the main page or widget

Last updated on September 8, 2021

Suggested articles are a great way to surface specific articles for your customers when they visit your main page or widget.

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In order to display suggested articles you have to perform one task within Notion and one within your HelpKit dashboard:

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In Notion:

  1. Select your desired article
  1. Toggle the Suggested checkbox
  1. Don't forget to sync (see at the very bottom)
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      Please note that your article must be published to show up in your suggested articles.

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In Dashboard:

πŸŽ›οΈ Displaying suggested articles on widget

  1. Navigate to Settings
  1. Click on Widget
  1. Toggle the Show Suggested Articles button
  1. Hit the Save button
    1. Notion image
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πŸ–₯️ Displaying suggested articles on main page

  1. Navigate to Settings
  1. Click on Look & Data
  1. Toggle the Show Suggested Articles button
  1. Hit the Save button
    1. Notion image
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Don't forget to sync your knowledge base

In order to serve your customers the fastest knowledge base on earth 🌍 we cache most of the Notion data. This means that you have to press the πŸ” Sync now button in your admin dashboard whenever you change the structure of your knowledge base.

πŸ‘‰ Learn more

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