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Setting up Intercom for live chat

Find out how to integrate Intercom for live chat support

Intercom is a customer communications platform that offers a convenient live chat widget for users to implement on their site.

In order to integrate Intercom as a live chat contact provider you need to provide an App ID. Please note that Intercom sometimes calls App ID also workspace ID. They are both the same.

Locating the App ID

  1. First, log into your Intercom account
  1. Once logged in, the easiest way to find your App ID is to check the URL of any page you have open in Intercom. It's the code that comes after apps/ in the URL. So for this example workspace, if we check the URL we can see that the workspace ID is gkeb4bs. Copy this value to your clipboard.
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  1. In the HelpKit dashboard go to Settings/Integrations/Contact Integration
  1. Select Intercom
  1. Enter the code in the App ID field and hit save
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  1. Tada! πŸŽ‰

If you are having trouble finding the App ID please refer to Intercom’s post on how to find it.

IMPORTANT: Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.
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