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Setting up Freshchat for live chat

Find out how to integrate Freshchat for live chat support

Freshchat is a customer communications platform that offers a convenient live chat widget for users to implement on their site.

In order to integrate Freschat as a live chat contact provider you need to provide a Token.

Locating the Token

  1. First, log into your Freshchat account
  1. Go to Settings
  1. Choose Web Messenger
  1. You will be directed to the Web Messenger settings page under the Getting Started tab.
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  1. Copy the token without the quotation marks
  1. In the HelpKit dashboard go to Settings/Integrations/Contact Integration
  1. Select Freshchat
  1. Enter the code in the Token field and hit save
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  1. Tada! 🎉

If you are having trouble finding the App ID please refer to Freshchats’s post on how to find it.

IMPORTANT: Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.
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