In order to integrate Crisp as a live chat contact provider you need to provide an App ID
Locating the App ID
- First, log into your Crisp account
- Once logged in you'll be taken to your Inbox
- The App ID is included directly in the URL of your browser.
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- Copy the
App ID.
In our case the App ID is: 408a23c6-fe47-47d6-be54-df3c3265d885
- In the HelpKit dashboard go to
Settings/Integrations/Contact Integration
- Select Crisp
- Enter the code in the
App IDfield and hit save
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- Tada! 🎉
IMPORTANT:
Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.
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