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Setting up Crisp for live chat

Find out how to integrate Crisp for live chat support

In order to integrate Crisp as a live chat contact provider you need to provide an App ID

Locating the App ID

  1. First, log into your Crisp account
  1. Once logged in you'll be taken to your Inbox
  1. The App ID is included directly in the URL of your browser.
    1. Notion image
  1. Copy the App ID.
    1. πŸ‘‰
      In our case the App ID is: 408a23c6-fe47-47d6-be54-df3c3265d885
  1. In the HelpKit dashboard go to Settings/Integrations/Contact Integration
  1. Select Crisp
  1. Enter the code in the App ID field and hit save
    1. Notion image
  1. Tada! πŸŽ‰
IMPORTANT: Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.
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