This article will quickly guide you through how to setup HelpKit’s contact form with ticketing systems such as Zendesk, Freshdesk or HubSpot.
In this tutorial we will be using Zendesk as the example but please note that the same workflow almost applies the exact same for other ticketing software.
1. Obtain your ticketing support email address
In Zendesk, go to your Admin Center and navigate to Channels.
Next, click on Email and on your right you will see your default assigned support ticket email. In this case it is support@yourcompany.zendesk.com. Perhaps you have setup your own custom support domain with your ticket system such as support@yourcompany.com, in this case you can use that one as well.
2. Add your ticket email to HelpKit
Next up, you need to setup your HelpKit support email with this email.
- Navigate to
Settings
- Click on
Integrations
- Choose
Contact Formas your contact integrations
- Add your support email in the according input field
- Click
Save
3. Receive your contact form requests via your ticketing system
Congratulations! That’s it. From now on, every contact form request will land in your preferred ticketing system. Happy ticketing! 🥳
Troubleshooting
Should there be an issue with your delivered emails showing the default notifications@helpkit.so email instead of your customer’s email you can try the following. Underneath the support mail field click on the ⚙️ Advanced dropdown menu and switch the From Sender to User’s Email.
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