Managing user feedback comments in your documentation is essential for maintaining a clean and relevant feedback system. Sometimes you'll need to remove comments, particularly when they're outdated or no longer applicable to the current content.
When to Remove Comments
- After resolving reported issues
- When comments reference outdated content
- If feedback is no longer relevant
- During content reorganization
- When cleaning up spam or inappropriate comments
Step-by-Step Removal Process
- Access Requirements
- Must have Admin or Editor permissions
- Navigate to the Latest Comments view in your dashboard
- Identify the comments that need removal
- Removal Process
- Find the "Remove Comments" toggle in the top-right corner
- Switch the toggle ON to enable edit mode
- Select comments using the checkboxes (single or multiple)
- Click the red
Delete [X] commentsbutton that appears
- Confirm the deletion in the dialog
Important Considerations
System Limitations
- Maximum batch size: 100 comments per deletion
- Deletion cannot be undone once confirmed
- Only comment text and associated metadata will be removed
- Article reaction data (😞, 😐, 🤩) remains intact
- Table updates automatically after deletion
Best Practices
- Review comments carefully before deletion
- Inform team members when removing multiple comments
- Consider archiving important feedback elsewhere
- Handle user feedback promptly
- Document patterns in removed comments to improve content
This is a permanent action that removes all feedback comments data. Use thoughtfully as part of your documentation maintenance strategy. By following these guidelines, you can effectively manage your knowledge base feedback system while maintaining data integrity and user trust.
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