Managing your knowledge base feedback is crucial for maintaining accurate user sentiment data. Sometimes, you may need to reset article reactions, especially after major content updates or when historical feedback is no longer relevant to the current version.
When to Reset Reactions
- After significant content rewrites
- When article focus has changed substantially
- If feedback data is skewed by outdated content
- During documentation restructuring
- When implementing new documentation standards
Step-by-Step Reset Process
- Access Requirements
- Must have Admin or Editor permissions
- Navigate to the Article Feedback Table in your dashboard
- Ensure you have identified the specific articles needing reset
- Reset Process
- Locate the "Reset Reactions" toggle switch in the top-right corner
- Enable edit mode by switching the toggle ON
- Select target articles using the checkboxes (single or multiple)
- Click the red
Reset [X] article reactionsbutton that appears
- Review and confirm the reset action in the confirmation dialog
Important Considerations
System Limitations
- Maximum batch size: 100 articles per reset
- Process cannot be reversed once confirmed
- All reaction data (😞, 😐, 🤩) will be permanently removed
- User comments remain intact for reference
- Page automatically refreshes to show updated state
Best Practices
- Document your reason for resetting feedback
- Inform team members before large-scale resets
- Monitor new feedback after reset to track improvements
This is a permanent action that removes all user reaction data. Use thoughtfully as part of your documentation maintenance strategy. By following these guidelines, you can effectively manage your knowledge base feedback system while maintaining data integrity and user trust.
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