Want to analyze or archive the conversations your users have had with your HelpKit AI chatbot? You can easily export the full chat history as a CSV file from your dashboard.
✅ Who Can Export?
Only users with Admin or Editor roles can access the export option.
📝 How to Export Chat History
- Go to your HelpKit Dashboard – Log into your HelpKit account and open the project you want to export from.
- Open the Insights Tab – In the left sidebar, click on Insights.
- Select “HelpKit AI Chat” – Inside Insights, switch to the HelpKit AI Chat tab.
- Click the Three-Dot Menu – On the right side of the chat history table, click the ⋯ (three-dot) dropdown button.
- Choose “Export Chat History [CSV]” – Click the button — your download should start automatically.
🌍 Multi-language / Multi-version Projects
The exported CSV will only include data for the currently selected language/version of your help center. If you support multiple versions or languages, repeat the export process for each one individually.
💡 Tip
Need to analyze chat trends or feedback across all versions? Combine the exported CSVs in a spreadsheet tool like Excel or Google Sheets for easy comparison.
Powered by