Article reactions are a great way to help you scout good vs bad articles. This way you can improve articles that don't work and learn from those that do. Every article you publish with HelpKit will have a reaction component at the end of the page.
Receiving feedback from your customers
By clicking on either one of these three emojis, your customers can voice their feelings whether the article helped them or not.
"Did this answer your question?"
🤩 ⇒ corresponds to: Yes
😐 ⇒ corresponds to: Neutral
😞 ⇒ corresponds to: No
Evaluating article reactions
In your admin dashboard:
- Navigate to
Knowledge Basepage
- In the middle of the page you will see the percentage distribution of your customers' feedback.
A row of empty dashes – means that the article has not yet received a reaction.
Pro tip: You can also hover over the numbers with your mouse and see the absolute numbers of customers that voted for each reaction
Reseting article reactions
We are currently working on this feature. If you need one or more article reactions to be reset, please just shot us an email and we will do it for you 😉
Please note that article reactions are part of the Premium plan only.
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