You are probably reading this article because you have connected your custom domain but are still experiencing issues with your site. No worries, usually there is a very simple solution to solve this issue.
Solving the issue with CAA Records
HelpKit uses Let’s Encrypt and DigiCert to issue certificates for your custom domain. If you have any CAA records with your DNS provider, please ensure that Let’s Encrypt (
letsencrypt.org) and DigiCert (
digicert.com) are included. If you add a wildcard custom domain, ensure
issuewild records are correct. You may ignore this if you do not have any CAA records.
Testing CAA Records
To test your CAA records we can use this handy free tool:
🚫 How a missing record entry looks like
Chances are that you will only see
0 issue "letsencrypt.org"
✅ How the correct record entry looks like
The record entry below shows you how it actually should look like.