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Dealing with SSL certificate issues

Learn how you can fix your custom domain SSL issue

Last updated on May 1, 2022

You are probably reading this article because you have connected your custom domain but are still experiencing issues with your site. No worries, usually there is a very simple solution to solve this issue.

 
The error page you are likely encountering
The error page you are likely encountering
 

Solving the issue with CAA Records

HelpKit uses Let’s Encrypt and DigiCert to issue certificates for your custom domain. If you have any CAA records with your DNS provider, please ensure that Let’s Encrypt (letsencrypt.org) and DigiCert (digicert.com) are included. If you add a wildcard custom domain, ensure issuewild records are correct. You may ignore this if you do not have any CAA records.

 

Testing CAA Records

To test your CAA records we can use this handy free tool:

 

🚫 How a missing record entry looks like

Chances are that you will only see 0 issue "letsencrypt.org"

 
Your DNS seetings are missing the digicert.com CAA record
Your DNS seetings are missing the digicert.com CAA record
 

✅ How the correct record entry looks like

The record entry below shows you how it actually should look like.

 
Your DNS settings are setup properly
Your DNS settings are setup properly
 
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