Connect HelpKit to Claude – HelpKit

Claude is the most common way customers work on their help center outside the dashboard. Connectors live on your Claude account rather than on one device, so adding HelpKit once turns it on in the desktop app, on claude.ai and on mobile.

The whole thing takes about two minutes and there is nothing to install.

Add it as a connector

1. Open the connector settings. Go to Settings → Connectors → Add custom connector, either in the Claude desktop app or on claude.ai.

2. Fill in the two fields.

Field	Value
Name	`HelpKit`
Remote MCP server URL	`https://connect.helpkit.so/mcp`

3. Click Next. Claude works out the HelpKit sign-in on its own, and Authentication shows "Always required · Detected". Leave every other setting exactly as it is and save.

4. Hit Connect on the HelpKit row. A HelpKit page opens in your browser. Sign in if you need to, click Approve, and you are connected.

5. Check it worked. Start a new conversation and ask:

Check my HelpKit setup status.

If it comes back with your projects, you are ready to go.

On Claude Team and Enterprise

An owner adds the connector once under Organization settings → Connectors. Each member then connects and approves on their own, with their own HelpKit login, so everyone keeps exactly the access they already had.

Older Claude Desktop builds

If your version of Claude Desktop has no custom connectors, you can edit its configuration file instead. This route works on the desktop app only, so it will not carry over to claude.ai or mobile.

1. Open the config file. Go to Settings → Extensions → Advanced settings → Edit Config. Older builds keep it under Settings → Developer → Edit Config. Either one opens the folder holding claude_desktop_config.json.

If you cannot find that button, the file lives here:

macOS: ~/Library/Application Support/Claude/claude_desktop_config.json

Windows: %APPDATA%\Claude\claude_desktop_config.json

2. Paste the server in. Open the file in any text editor. If it is empty, or holds nothing but {}, replace everything with this:

{
  "mcpServers": {
    "helpkit": {
      "command": "npx",
      "args": ["-y", "mcp-remote", "https://connect.helpkit.so/mcp"]
    }
  }
}

Already running other MCP servers? Pasting the whole block over them breaks the file. Add just this entry inside the mcpServers you already have:

"helpkit": {
  "command": "npx",
  "args": ["-y", "mcp-remote", "https://connect.helpkit.so/mcp"]
}

3. Restart Claude properly. Save the file, then quit Claude with ⌘Q on Mac, or the tray icon and Quit on Windows. Closing the window leaves the old configuration running. Open Claude again and your browser opens for the HelpKit sign-in.

This route runs a small helper through npx, so it needs Node.js on your computer. If Claude reports that the server failed to start, install Node from nodejs.org and restart Claude. The connector method above needs none of that.

If it does not work

Most problems are a half finished browser approval or an app that was closed rather than quit.

Fixing a HelpKit MCP connection that will not work