Setting up Front Chat for live chat – HelpKit

Front is a customer operations platform that enables teams to streamline communication.

In order to integrate Front as a live chat contact provider you need to provide a Chat Id.

Locating the Chat Id

First, log into your Front account

Now, follow Front’s detailed help article to setup a Front Chat inbox

Next navigate to the your new Front Chat inbox

Select the Installation tab and look for widget code snippet where you should be able to locate the chatId value made up of a random string containing numbers and letters. Copy the full value without quotations marks to your clipboard.

In the HelpKit dashboard go to Settings/Integrations/Contact Integration

Select Front

Enter the code in the Chat Id field

Hit save

Tada 🥳

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IMPORTANT: Please don't forget to remove the original Javascript code you installed on your site for this provider. HelpKit automatically loads this for you so you don't need to load it manually yourself as well. Doing so will cause issues. If you passed custom settings or user properties to this provider via the original Javascript code and you are not sure whether they will be carried through to your HelpKit setup, then please contact us.